General FAQsExamsQ1. I need a copy of my examination transcriptsQ2: I have passed my exam, I need a letter for employment purposesQ3. I have not received my admission letterFinanceQ4: My company sent a replacement attendee in my place, how do I transfer the invoice into their name?Q5. I did not attend a seminar, am I still liable?Q6. How do I request a refund?Q7. If I did not receive my invoice/statement as the incorrect details were on the SAICA system am I still liable for the penalty?Q8. If my company paid my subscription fee late, am I still liable for the penalty?Q9. When is the penalty levied and how is the penalty calculated?Q10. I have made payment but my statement still reflects an amount owing, how do I rectify that?Q11. I have received my statement but I am unsure as to what the invoice is for, what do I do?Q12. I have not received my invoice/statement, how do I go about requesting a copy?Ethics and DisciplineQ13. Whom do you contact for more information?Q14. Where can I get information about the Institute's complaints procedure and disciplinary process?Q15. Is the Institute's complaints procedure and disciplinary process fair and transparent?Q16. What is the role of the Designated Disciplinary Officer?Q17. Can an accused be represented in a disciplinary hearing at the DC?Q18. Can an accused be represented in a disciplinary hearing at the PCC?Q19. Can a conviction or sentence be appealed?Q20. What happens if a member is found guilty of an offence?Q21. How is the complaint dealt with?Q22. How to lodge a complaintQ23. What is meant by the joint disciplinary process between SAICA and the IRBA?Q24. What if a member is both a Chartered Accountant South Africa (CA(SA) and a Registered Auditor (RA)?Q25. What can you complain about?Q26. Who can you complain about?